FAQs
Is the information provided accurate and up to date?
Data around current offers is updated in real-time so the Genius agents always have the accurate data at their fingertips.
Do you have a Privacy Policy?
Yes you can view it here.
Do you work with the sector regulator?
Yes, we work closely with Ofcom and within their guidelines to provide the correct level of support to our customers.
What happens after I’ve chosen a new Broadband product?
We upload your product choice into the supplier’s system and they then take on all the actions required in the background to switch your supply over to them. They will be in touch directly on next steps and in mostly all cases this is seamless.
Who will keep me updated on the progress of the switch?
The new supplier will keep you notified of progress, but you are welcome to call our customer helpline if you have any further questions.